FAQs or Frequently Asked Questions

At Hoop San Diego, we understand that planning an event involves a lot of details and questions. Our Frequently Asked Questions (FAQs) section is designed to provide you with clear, concise answers to common queries about our services.

1. What is the rental rate for Hoop San Diego?

The rental rate is $400 for 2 hours. Each additional hour is $100.

Do you deliver the mobile arcade to any location?

Yes, we deliver the trailer anywhere you'd like. For locations beyond a 10-mile radius, we charge $1.50 per mile.

What is included in the basic rental package?

The basic rental package includes our custom-built mobile arcade featuring four basketball games.

Do you offer any party packages?

Yes, our party package is $200 and includes 2 belly bars, a 6ft table, 2 trashcans, a cooler with ice, bottled water, plates, napkins, cups, and utensils.

What are the 'Players Club Bags'?

‘Players Club Bags' are goodie bags perfect for corporate events or birthday parties. They include a lace backpack bag, a hard plastic 32oz branded water bottle, 2 die-cut logo stickers, 2 transfer HOOP black and white stickers, 2 branded pens, and 2 rubber wrist bands. They cost $20 each.

How do I book Hoop San Diego for my event?

You can book us by visiting our website and clicking the "Book Now" button or contacting us directly via phone or email.

Is there a deposit required to reserve a date?

Yes, we require a 50% deposit to secure your booking. The other 50% is due within 7 days of your event.

What is your cancellation policy?

Our cancellation policy will be detailed in your booking confirmation. Generally, cancellations made within a certain period prior to the event may incur a surrender of your deposit.

Can the mobile arcade be set up indoors?

Yes, our mobile arcade can be set up both indoors and outdoors, provided there is enough space and access for the trailer.

How much space is needed for the mobile arcade?

The space required will depend on the venue layout. We recommend an area that can comfortably accommodate the trailer and allow for safe gameplay. The trailer is 10’ tall, 8.5’ wide and 18’ long.

Do you provide staff to manage the arcade during the event?

Yes, our rental package includes staff to set up, manage, and assist with the arcade during your event.

Can I customize the 'Players Club Bags'?

Currently, the contents of the 'Players Club Bags' are pre-set, but you can contact us to discuss any special requests or bulk orders.

What if I need additional hours beyond the initial booking?

Additional hours can be added for $100 per hour. It's best to arrange this in advance, but we may be able to accommodate last-minute extensions depending on availability.

What forms of payment do you accept?

We accept major credit cards, debit cards, and online payment methods. We will also accept cash or a check. Specific details will be provided during the booking process.

Is there an age limit for playing the arcade games?

Our arcade games are suitable for all ages, but we recommend adult supervision for younger children to ensure safety.

What happens in case of bad weather?

In the event of bad weather, we will work with you to reschedule your booking or find an alternative solution, such as an indoor setup if possible. Luckily, the doors of the trailer flip up to protect you from the elements. So even if it isn’t perfect outside, you will stay safe around the trailer.

Can I book Hoop San Diego for corporate events?

Absolutely! Hoop San Diego is perfect for corporate events, team-building activities, company picnics, and more.

How far in advance should I book my event?

We recommend booking as early as possible to secure your preferred date and time, especially during peak seasons.

Do you offer discounts for multiple bookings or referrals?

We occasionally offer discounts for multiple bookings or referrals. Please contact us for current promotions and special offers.

How can I contact Hoop San Diego if I have more questions?

You can reach us via our website's contact form, email, or by phone. All contact information is available on our website.

Tell me more about the franchise opportunities?

Hoop San Diego is currently the only mobile arcade of its kind, but we're excited to offer franchise opportunities in other cities! If you're interested in bringing a Hoop Trailer to your area, visit our Hoop Trailer website to learn more about how you can join the fun and start your own mobile arcade business.